Feature
Complaint Management Without the Chaos
KwikPG turns hostel complaints from scattered WhatsApp messages into tracked tickets. A resident raises an issue — a leaking tap, a broken fan — right from their chat; you assign it to the right staff member, watch the clock against your SLA, and close it with a photo as proof. Nothing gets lost in a group chat, nobody asks “did you fix it?”, and you can see every open issue across every branch on one screen. It is the difference between reacting to complaints and actually running maintenance.
Residents raise it in chat
A resident reports an issue over WhatsApp or the app — with a photo if needed. It becomes a tracked ticket instantly, not a message that scrolls away.
Assign to the right staff
Route each ticket to the plumber, electrician or warden. Everyone knows what’s theirs; nothing falls between people.
Track SLA, close with proof
See how long each ticket has been open against your target, and close it with a photo of the completed work as proof.
Owner visibility across branches
Every open and resolved complaint, per branch, on one screen — so a recurring problem or a slow branch is obvious.
How it works
- 1
Resident reports the issue
From WhatsApp or the app, with an optional photo.
- 2
You assign and track
Route to staff and watch it against your SLA.
- 3
Close with photo proof
Mark it resolved with a photo — the resident is notified automatically.
Frequently asked questions
Do my residents need to install an app?
No. Bills, reminders, notices and complaints all reach residents on WhatsApp — they pay rent and raise issues right inside the same chat, with nothing to download.
Can I see complaints across all my branches?
Yes. Owners see every open and resolved ticket across the whole portfolio; managers see only their branch. Recurring issues and slow branches stand out.
Do residents get updates on their complaint?
Yes. Residents are notified over WhatsApp when their ticket is assigned and when it is resolved — no need to chase you for status.
Ready to run your hostel from your phone?
Most owners are live in under 30 minutes — and our team imports your existing data for free.