Legal · Refunds

Refund & Cancellation.

KwikPG is a subscription SaaS platform. You can cancel at any time — no lock-in, no exit fees. This page explains our refund eligibility, cancellation process, and how payments work.

Cancel anytime14-day free trialNo credit card for trial

Overview

This Refund & Cancellation Policy ("Policy") is published by COREARK SOFTWARE PRIVATE LIMITED ("KwikPG") and governs all subscription purchases made on the KwikPG platform.

KwikPG is a software-as-a-service (SaaS) product. Unlike physical goods, software licences are activated immediately upon payment and cannot be "returned". Accordingly, we follow a no-refund policy by default, with specific exceptions for duplicate payments and verified technical failures described below.

We recommend starting with the 14-day free trial — which includes full access to all features — before committing to a paid subscription. No credit card or upfront payment is required to start.

Subscription Plans

All prices are in Indian Rupees (INR) and exclusive of GST (18%).

Flat Fee

₹999

/month

Fixed cost for up to 75 beds

Monthly Billing

Standard rate

Billed every month on your subscription renewal date. Cancel anytime before the renewal date to avoid the next charge.

Annual Billing

Save 17%

Billed once per year as a single upfront payment. Receive 17% off compared to 12 months of the monthly rate.

GST at 18% is applicable on all subscription charges and will appear on your tax invoice.
You can switch your pricing model (Flat / Per Bed / Flat + Platform) at any time from the app. The change takes effect at the next billing cycle.
Billing cycles can be upgraded (monthly → annual) at any time with pro-rata adjustment.

Free Trial

14 Days. No credit card. Full access.

Every new KwikPG account starts with a 14-day free trial. You get access to all features — room management, rent collection, WhatsApp notifications, analytics, and everything else — without entering any payment information.

The trial starts on the date of account creation and ends automatically after 14 days.
No charges are applied during the trial period.
At the end of the trial, you will be prompted to choose a plan and enter payment details to continue using the platform.
If you choose not to subscribe, your account will be downgraded and access to paid features will be restricted. Your data is retained for 30 days, after which it may be deleted.
Each business entity is entitled to one free trial. Creating multiple accounts to extend a trial period is a violation of our Terms & Conditions.

Cancellation Policy

You can cancel your KwikPG subscription at any time, without penalty.

How to Cancel

Open the KwikPG app.
Go to Settings → Subscription.
Tap Cancel subscription.
Confirm the cancellation.

What Happens Next

Your access continues until the end of the current billing cycle.
No further charges are made after cancellation.
Your data is retained for 90 days after expiry — you can export everything before that.

Cancellation does not automatically delete your account or data. To permanently delete your account and all associated data, follow the steps at kwikpg.com/delete-account.

Refund Eligibility

We issue refunds only in the specific circumstances listed below.

Case 1 — Duplicate Payment

If you have been charged twice for the same subscription period due to a technical error (e.g., a network timeout causing your payment to be processed twice), we will refund the duplicate charge in full.

Condition: Duplicate charges must be reported within 24 hours of the transaction.

What to do: Email business@kwikpg.com with your registered mobile number and both transaction reference IDs.

Case 2 — Extended Platform Unavailability

If the KwikPG platform is completely unavailable for more than 7 consecutive calendar days due to a fault on our part (excluding planned maintenance, force majeure events, or third-party infrastructure failures), you are eligible for a pro-rata refund for the affected period.

Condition: Must be reported within 30 days of the outage ending.

Calculation: Refund = (Monthly charge ÷ 30) × number of days the platform was unavailable.

Case 3 — Annual Plan, Early Cancellation (First 30 Days)

If you subscribed to an annual plan and choose to cancel within the first 30 days of the first annual payment, you may request a refund for the unused portion of the year, less:

The monthly rate for the days already used.
A processing fee of ₹199 + GST.

Note: This applies only to the first annual subscription payment and is not applicable to renewal charges.

Non-Refundable Cases

Refunds will not be issued in the following circumstances:

Mid-cycle cancellation — cancelling a monthly or annual plan before the billing period ends. Your access continues until the end of the period.
Partial-month or partial-year use — you used the platform for part of a billing period and then cancelled.
Change of mind after purchase — you changed your mind about needing the software after payment was processed.
Free trial abuse — creating multiple accounts to extend the free trial period.
Account suspension or termination — your account was suspended or terminated due to a violation of our Terms & Conditions.
WhatsApp message credits — unused WhatsApp message credits purchased beyond the included quota are non-refundable.
Subscription renewal charges — charges that auto-renewed and were not cancelled before the renewal date.
Upgrade fees — one-time charges for upgrading from a monthly to an annual plan mid-cycle.

To avoid unwanted renewal charges, cancel your subscription at least 24 hours before the next billing date. You will receive a renewal reminder email 7 days before each billing cycle.

Chargebacks & Payment Disputes

We strongly encourage you to contact us before initiating a chargeback or payment dispute with your bank. Most issues can be resolved quickly and without the complexity of a formal dispute process.

Initiating an unjustified chargeback will result in the immediate suspension of your KwikPG account, regardless of whether the chargeback is ultimately upheld by your bank. During an active chargeback, we are unable to provide service or access to your account data.

If a chargeback is resolved in our favour, your account may be reactivated upon payment of any outstanding amounts plus a dispute processing fee of ₹299 + GST.
If a chargeback is resolved in your favour for a legitimate reason, the corresponding refund will be processed through your bank.
We cooperate fully with all payment gateway dispute resolution processes and provide complete transaction documentation.

Refund Processing Time

Step	Timeline
Request received & acknowledged	Within 48 hours of email
Verification & approval	2–5 business days
Refund initiated to payment gateway	Within 1 business day of approval
Credit to your bank / card / UPI	3–7 business days (depends on your bank)
Total end-to-end	Up to 10–14 business days

Approved refunds are returned to the original payment method (UPI, debit card, credit card, or net banking) used at the time of purchase.
Cash refunds are not available.
If your original payment method is no longer active, we will work with you to arrange an alternative refund method.

Contact for Refund Requests

To request a refund or report a billing issue, email us with the following information:

Include in your email:

Your registered mobile number or email address.
The transaction/payment reference ID(s).
The amount charged and the date of the transaction.
The reason for the refund request.
Supporting screenshots or documentation (if applicable).

COREARK SOFTWARE PRIVATE LIMITED

business@kwikpg.com

Flat No 501, Block C, Sai Balaji Enclave, Hyderabad 500084, Telangana, India

We aim to acknowledge all refund requests within 48 hours on business days (Monday–Friday, 10 AM – 6 PM IST).